Web Hosting Usa

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Why Is HostGators Web Hosting Service Recommended So Often?

HostGators service is usually ranked highly in web hosting reviews and web hosting comments posted by users are mainly positive.

I believe that this is largely due to the support services they provide. Although I have never tested it, HostGator still advise that a support issue can be escalated to the Chairman (and founder) Brent Oxley if necessary.

If the past I have experienced the frustration of being unable to get a problem resolved because the support team did not seem particularly interested (this was a different host). I have also used a reseller service, which seemed like a very good deal until my site went down on a Friday evening and I could not get any help until Monday morning. For historic reasons I am still using another host that only supports its own applications. I have a WordPress site running but am on my own if there are problems.

These experiences have made me believe that support is the most important factor when choosing a web host (after, of course, ensuring that your technical requirements are met).  Certainly it is more important than getting the lowest possible price.

HostGator support is quite extensive. There is a Support section of their web site with articles and videos covering numerous areas and a series of forums where users can discuss topics. Real time support is provided 24×7 and can be contacted by phone (at no charge if in USA), live chat or email (which links to a help desk system).

Of course ultimately how successful a support operation is depends on the people involved. Are they helpful, do they know what they are talking about and, most importantly, are they able to resolve issues?

I have found that the people providing support at HostGator are knowledgeable and prepared to help where ever possible, including giving advice on issues outside their control. It might be considered reasonable to investigate an issue, find that it was nothing to do with them and pass it back to the customer. In fact there have been several instances where the HostGator team have done more than this for me by finding out what the problem was and telling me what I needed to do to resolve it. HostGator are fine when it comes to WordPress sites.

I therefore became a very satisfied customer and am happy to recommend HostGators service to others.